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STANDARD SHIPPING

It will take 3-5 business days to process your order. It will take an additional 2-4 business days for your order to deliver. We ship Monday through Friday, excluding weekends and holidays. We CANNOT guarantee Saturday delivery. We do NOT ship orders the same day. Please allow up to 5 business days for orders to process (for example, if you order on Monday, your order should ship out on Saturday). You will receive a confirmation e-mail with the tracking link once your order ships.

  • 3-5 Business Days for orders to process.

  • 2-3 Business Days for shipping                                                                                        

  • When hair is in the stock pick-up is an option, refer to our IN STOCK updates to know lengths and textures.

INTERNATIONAL SHIPPING

  • International: 7-14 Business Days

  • International Express: 7-10 Business Days

  • Any order placed after 6 pm (EST) we will start processing the following business day.

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TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed to the  e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us via email after the estimated delivery time.

 

DUE TO HIGH VOLUMES OF FRAUDULENT PURCHASES, BILLING AND SHIPPING ADDRESSES MUST BE THE SAME, I WILL NOT PROCESS THE ORDER IT WILL BE CANCELLED ONCE PLACED.

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Due to problems with missing shipments, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange alternate delivery. It is the customer's responsibility to arrange for package pick-up. No refunds will be issued for refused or abandoned shipments.

 

WE ARE NOT LIABLE FOR LOST SHIPMENTS ; PLEASE CONFIRM ADDRESS MORE THAN ONCE

 

PAYMENTS & ORDERING

Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure ways to make an online payment. We accept the following payment type for your protection and ours: Paypal, Visa, MasterCard, and American Express. We do not have access to share your credit card information with anyone. Your information is secured via Paypal.

 

NO EXCHANGES (if applicable) unless orders were altered on our end

 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!

DELIVERED BUT NOT RECEIVED

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All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

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SHIPPING DELAYS

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  • For your convenience, it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS

Please Note: We cannot control the holiday shipping rush. Order Early to Prevent delays during holidays.

 

  • We do NOT ship on Saturdays/Sundays ANY Items Purchased After 12pm (Eastern Time Zone) on Friday Will Process on The Next Business Day (The Following Monday).

  • TRACKING NUMBERS WILLBE EMAILED

 

SATURDAY AND SUNDAYS DOES NOT COUNT AS BUSINESS DAYS

Carrier: USPS

Shipping Timing: 2-3 Business Days

Phone Number: 1-800-275-8777

To speak to a human at USPS quickly: (Press 0 , then 0, then press 5, then 5, then 2)

 

We CANNOT guarantee Saturday delivery. We do NOTship orders the same day. Please allow up to 4 business days for orders to process (for example, if you order on Monday, your order should ship out on Thursday or Friday). You will receive a confirmation e-mail with the tracking link once your order ships.

 

RETURN POLICY

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  • Due to the Nature of our products We cannot issue a refund. All sales are final. If you received the wrong product or missing any products please contact our customer service within 24 hours after receiving the merchandise. Please do not unravel, wet, play with or install hair.

 

Refunds are processed 24-72 hours (Business Days)

 

Please email us with the following

  • 1. Your full name, telephone number and address

  • 2. Your original order confirmation number

  • 3. The date the order was placed and the date the merchandise was received

  • 4. A list of the product(s) (name and reference number of merchandise) to be exchanged

  • 5. The reason for the return of the product(s)

  • 6. A photograph taken of the product(s) and its packaging that backup the reason for exchange.

  • Please keep records of your return tracking number. We are NOT RESPONSIBLE for lost/stolen packages.

  • Once the order has been place we will not adjust or give refunds on any order. Please double check your order before making your purchase.

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UNCONFIRMED ADDRESSES

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Please make sure that your address on paypal is your address. You will risk postponed shipment on your product. *Note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

 

PRIVACY

ShabelCollection is the sole owner of the information collected on this site. We will not sell, rent, or disclose any of your information to any party.

 

WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THAT’S NOT LISTED ON ORDER SHEET!  

WE TAKE FRAUD VERY SERIOUS AND WILL REPORT ANY FRAUDULENT ACTIVITY TO THE FBI.

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